ANALYSIS OF PUBLIC SERVICES QUALITY IN BANGKA TENGAH REGIONAL PUBLIC HOSPITAL

Abstract

ABSTRACT

ANALYSIS OF PUBLIC SERVICES QUALITY

IN BANGKA TENGAH REGIONAL PUBLIC HOSPITAL

The Government in organizing public services are still many shortcomings so seen in terms of quality not as expected by the community. There are still found public complaints regarding the direct services provided by the government. This complaint can be felt and seen immediately when in the service place and or through from media. The quality of government services in general is far from the expectations of the community, no exception at the Dental Polyclinic at Outpatient Installation of Bangka Tengah regional public hospital. This Research aims to analize of the quality of public services at the installation. The analysis used is the ServQual Theory from Parasuraman, Berry and Zethitamal. Data Collection Techniques This study uses observation, interviews and documentation at the research location with informants from both internal and external Bangka Tengah regional hospital. The results of the research show that the dimensions of Tangibles is enough qualited.

Keywords: Quality, Service, Public